Why outsource customer service to us from online shops?
We are removing the work from the webshop manager, leaving time for other things.
If there is a serious problem and the number of calls increases, we can handle it.
A professional team communicates with customers.
Incoming calls can be cross-sold, basket value can be increased.
We can filter the problem, not forward it to the contact person.
What are the typical requests for problems we solve?
Product information
Do we have the product in stock?
Request a change of address. (Consumers do not call the courier company.)
When will I receive my package?
Invoice request
Effective complaint handling
What do we provide?
Providing telephone customer service during weekday working hours.
Receiving emails
Chat management
Additional services
Providing an online telecommunications system
Studio-quality voice recording over the phone.
Providing a nice number.
Archiving conversations.
Main references
Lindt webshop
Cerbona webshop
Pay a predictable monthly fee for the service!
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