Outsource
your customer service!

Achieve a sustainable competitive advantage with efficient resource management and AI-based, data-driven solutions.

Let's get started

Outsourced customer service provides solutions to these issues

Are you expanding into new markets and looking for a service that delivers customer experience?

Are your team overwhelmed by a sudden surge in inquiries?

Struggling with high costs and low quality?

Are there high operator turnover, team management, and training problems?

HOMECALL PLUS SERVICES

Call center/contact center service

Expertly trained agents adapt your consistent tone, ensuring seamless communication.
Full coverage (including after-hours, weekend and holiday services) in over 10 languages.
100% of communication channels covered: Calls, emails, live chats, social media.
Multi-level (L0, L1, L2) call center support.
Service solution in 14+ languages.
Uniform pricing.
A quality system ensures compliance with the indicators specified in the SLA.
IT system-supported scheduling management.

Voicemail service - your life just got easier!

Meet our voice bot, an AI-powered answering system that speaks like a human while never forgetting information, never having a bad day, never sleeping.
It can be quickly parameterized.
Can be integrated into existing systems
You can have natural conversations with him.
Conversations can be analyzed.
Let your voice bot connect to your software during a live call so it can schedule appointments, take payments, or handle product returns just like a human.
Listen to our voice robot developed for condominium communities.

Listen

Back-office
support

We provide administrative management services.
In your administration system, we carry out any modifications requested by the customer.
We offer support in courier-related processes.
For insurance companies, we handle the administrative tasks of compulsory liability insurance, backed by nearly 20 years of experience in the field. We manage tasks such as processing cancellations based on sales contracts, correcting bonus-malus ratings, and more.
We also take care of administrative tasks for webshops.

OUR RESULTS

We provide telephone customer service for a medium-sized German-owned insurance company in Hungary.
Lindt and other webshops, we provide infrastructure and human resources to a large company standard for telephone customer service.
In the dietary supplement market, we have 8 years of sales and customer service experience.
Our outbound sales campaigns represent a large volume for our clients, which we have perfected over many years.

Would you like to outsource your customer service?

Remember, it's not just tech giants like Apple, IBM, Cisco Systems, and big financial services companies that outsource their customer service, but also medium and small businesses.

Homecall Plus in numbers

10% fluctuation

14 languages

Operating since 2011

95% partner satisfaction

80% of work from referrals.

Let's develop your customer service together!

Frequented Asked Questions

Both small businesses and large corporations prefer to outsource customer service because it is expert and highly specialized and learns best practices from its own customers and the industry in general. According to the latest statistics, 72% of businesses outsource their customer service functions. Well-trained, highly motivated, and dedicated customer service agents handle customer issues better, improve customer service interactions, and provide high-quality support. Great customer service outsourcing companies retain agents better and increase their expertise faster. This allows you to focus on strategic tasks and grow your business. Companies choose customer experience services such as Homecall Plus Kft because we can streamline internal processes and help improve results faster than an in-house team. In addition, we apply industry-leading best practices and benchmarks to keep your service competitive.

When outsourcing business processes, define your needs, choose a reputable service provider, and set clear expectations. Maintaining regular communication, implementing transparent processes, and reviewing performance metrics with your outsourcing partner is also advisable. And remember that the right customer support outsourcing services should help your customers solve problems and differentiate your brand.

The cost of outsourced customer service solutions can vary depending on the scale of the project and your business model. Check out our prices to find out which option is right for you. If you want shared resources, where one manager handles multiple projects, then outsourcing is definitely cheaper than doing it in-house. It is also cheaper with a dedicated manager, because you don't have to find, train, and supervise the manager yourself.

We founded our company in 2011. Previously, we worked in insurance in the areas of telephone, online, and CRM. On the one hand, our customers came to us through personal connections. Later, inquiries started coming in through our website. We have a strategic partnership with the largest call center in the Czech Republic, which allows us to participate in international projects and provide services in 14 languages throughout Europe. We also run LinkedIn and email marketing campaigns for acquisition purposes and maintain a social media presence.

Homecall Plus

We always give more!

Outsource
your customer service!